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Get Started

Simple steps to get you to your first appointment. 



Finding the right provider is an essential first step in the process. It can be helpful to look through provider bios to see who speaks to you and your needs.

If you're not sure where to start, reach out to us! We're happy to help!

Think you have found the right person and want to talk to them? You can request a free 15-minute phone consultation to ask questions and learn more.



Once you have chosen whom you'd like to work with, you can contact us to request an appointment. 

In your request, it's helpful to share who you're interested in working with, your availability, and any other information about your needs. 




After you've scheduled your first appointment, your provider will send you an invitation to the client portal, where you can complete intake forms online. 

If you have a teletherapy appointment, your provider will send you a link for your session. 

  • Where are you located?
    Our office is located at 8212 Creedmoor Rd: suite 101, Raleigh, NC 27613. We also offer sessions online for clients located in the states where our providers are licensed.
  • What are your hours?
    Each provider's schedule is different, which offers a range of session availability. You can contact us at to inquire about openings that match your availability or a specific provider's availability.
  • Are you accepting new clients?
    New client openings vary by provider. You can find up-to-date information about each provider's new client availability on our bios.
  • Are you in-network with my insurance?
    Avery Ridge Counseling is in network with most Blue Cross Blue Shield plans (we are NOT in network with BlueHome or BlueValue). We suggest contacting your insurance to verify coverage before scheduling an appointment. We are a Clear Pricing Project Provider with the BCBS State Health Plan. Avery Ridge Counseling is out of network with other insurance carriers. We can provide a superbill to clients with other insurances who want to file out-of-network claims.
  • What should I expect at my first session?
    The first session is the time to start sharing your story, problems, goals, and things you want to change. Your counselor will ask questions to get more information so that they can learn more about your symptoms and determine how best to help you. The first session is also a chance to see if your counselor is a good fit and begin building a working relationship. During the first session (and any session), you are welcome to share as much as you'd like. You don't have to talk about anything you aren't uncomfortable discussing. You can also ask your counselor any questions that you have.
  • Is there a fee for a missed appointments or late cancelations?
    There is a fee of $100 for any appointment canceled or rescheduled with less than 24-hour notice. This fee is not covered by insurance.
  • Can I do teletherapy with your providers?
    All of our providers offer teletherapy. Teletherapy is limited to adults only who are located within North Carolina. Leah Berry can provide teletherapy services to adults in NC, Virginia, Oklahoma, California, and New Hampshire. Not all clients are best served by telehealth. Telehealth is an option for clients who can maintain their own safety, have a private space for sessions, connect with a therapist online, are located in a state where their provider is licensed, and do not require in-person monitoring for any symptoms.
  • What if I don't like my therapist after I start seeing them?
    We suggest giving a new provider 2-3 sessions to determine if they are the right fit for you. We aim for you to get the help you need, even if that's not with us! If you decide your provider is not suiting your needs, we encourage you to discuss that with your provider to identify what's not working and what options could resolve the problem. That could be a change in therapeutic approach, the logistics of sessions, or a transition to a new provider.
  • Do I need to bring anything to my sessions?
    You aren't required to bring anything to your counseling sessions. If it is your first session, bring your insurance card or any paperwork you did not submit online before your session. You should bring a form of payment if you have yet to save a card in the client portal and need to make a payment for the session. Most importantly, we want you to bring whatever you need to feel comfortable. Items other clients have brought to sessions include something to drink, a notebook/journal, a comfort item like a blanket, or a snack. If you need clarification on whether it's ok to bring something to a session, check with your counselor!


Our providers are in network with most BCBS plans.


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